Questions To Ask Disability Service Providers
Do you feel like you are hearing the SAME promises and information whenever you meet with prospective disability service providers??
Do you wish you had a list of questions that will short circuit the usual dialogue and help you GET TO THE CORE of the support service provider and what they can REALLY offer??
We are sharing the EXACT questions you need to ask to find the right support – faster!
Here are list of clear, confident questions NDIS participants can ask when speaking with prospective disability support providers. These will help participants feel empowered and ensure they’re making informed decisions about their support team.
Filter through the noise and find the answers you need
Understanding Their Experience
1. Can you share your experience supporting people with needs similar to mine?
2. Have you worked with NDIS participants before? How familiar are you with NDIS processes?
3. Can you provide examples of how you’ve supported someone with my specific goals or challenges?
Assessing Their Services
4. What types of services do you offer, and how flexible are they to suit my individual needs?
5. How do you create personalized support plans?
6. Can you support me with community access, personal care, or skill-building activities, depending on what I need?
Communication and Reliability
7. How will we stay in touch? What’s the best way to contact you if I need support?
8. How quickly do you typically respond to questions or concerns?
9. Can I expect consistency with the same support workers, or will there be a rotating team?
Scheduling and Flexibility
10. How flexible are you with scheduling? Can you accommodate last-minute changes if needed?
11. What happens if my usual support worker is unavailable — how do you manage replacements?
12. Can I choose the days and times that work best for me?
Safety and Professionalism
13. Are your support workers trained and qualified? What kind of ongoing training do they receive?
14. How do you ensure my privacy and confidentiality?
15. What steps do you take to handle emergencies or unexpected situations?
Building a Good Relationship
16. How do you match support workers with participants? Can I have a say in who supports me?
17. What happens if I feel a support worker isn’t the right fit for me?
18. How do you support me in working towards my NDIS goals?
Pricing and NDIS Knowledge
19. How do your services align with NDIS price guides? Will there be any out-of-pocket costs?
20. Can you help me understand how your services fit into my NDIS plan and budget?
21. How do you record the support you provide for NDIS reporting?
Feedback and Improvement
22. How do you gather feedback from participants about their support?
23. What steps do you take if I’m not happy with a service or support worker?
24. Can I adjust my support plan with you as my needs change?